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How do I add another location to my LoyalTree program with Lavu?

The first thing you’ll need to do when adding additional locations, is reach out to LoyalTree Sales (877.737.7366 ext 1 from 9:00am-5:00pm EST Monday-Friday) for a quote on adding your new locations. Below are more specific instructions for the technical aspect of adding additional locations to your program. 

In order to add a 2nd location to your LoyalTree program, the new location needs to be configured as a chain to your original location in your Lavu backend. You’ll know it has been configured correctly if you login to your Lavu backend and are able to see both/all locations in the upper right drop down menu. If that is not the case, contact Lavu to have the locations configured properly. Once all locations appear in the Lavu backend, each location will need to refresh settings on the Lavu iPad app (done from the checkout screen by tapping the Lavu logo, and tapping “Refresh Settings” from the drop down menu). Once all locations have refreshed settings, each location needs to be activated individually using the following process (be sure your browser will enable pop ups from LoyalTree prior to beginning this process):

Log in to your Lavu backend

Choose the new location from the drop down menu and then click “Settings.”

Under the “Payment Settings” column, click “LoyalTree”

Under the LoyalTree graphic, click “Enable LoyalTree.” If this button says “Go to my LoyalTree account” instead of “Enable LoyalTree,” be sure you have selected the new location from the drop down menu. If so, navigate to the URL box at the top of the page. You should see the following characters there:

Type these characters at the end of the current web address and hit Enter: “&loyaltree_reset=1” It will now look like this:

 

Once the reset is complete, the button at the bottom of the LoyalTree graphic should say “Enable LoyalTree.” Click that button, choose “Enable LoyalTree with Settings Change” from the next window, and hit “Submit.”

A new window will pop up. Click “Get Started” in that window, and then click “Activate Now” from the next pop up.

This process will need to be completed for each new location. Once this process is complete, (and if you are not able to complete this process yourself) send an email to accounts@loyaltree.zendesk.com with the following information:

- whether or not all locations have the same menu items (if not, all rewards will need to be changed to $ off, check-level discounts. Item-specific rewards cannot be used in a program with locations who do not offer the same menu items) whether or not rewards will stay the same:

- if changes are to be made, include instructions,

- who will be the primary point of contact at the new location to test rewards once they are built.

If you’re not able to complete the process, please create a new temporary account in the Lavu backend and send those credentials, along with information what’s not working toaccounts@loyaltree.zendesk.com.

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