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How do I prevent cheating/scan fraud?

To prevent scanning fraud, your receipts are set to automatically expire after 1 hour, unless you’ve asked us to change it. This is in place so that old receipts can't be scanned by a customer who did not make that specific purchase.

LoyalTree also defaults to require 30 minutes to pass between receipt scans. This prevents a user from finding a bunch of receipts and scanning them in succession.

If you suspect members of cheating or fraud in other ways, please contact us at accounts@loyaltree.zendesk.com with the details so we can look into it for you.

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